Shipping Policy

At Toan Jewellery, we aim to deliver your favourite pieces safely and on time. Please read our shipping policy carefully.

Order Processing

• All orders placed with Toan are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next working day.

Shipping Methods & Timelines

• Standard delivery within India usually takes 5–7 business days after dispatch.

• Express shipping (if available) may take 2–4 business days.

• Delivery times may vary depending on your location and courier partner.

• Toan is not responsible for delays caused by courier services or unforeseen events.

Shipping Charges

• Toan offers free shipping on all prepaid orders above ₹999.

• Standard shipping charges apply for orders below the free shipping threshold.

• Any express delivery charges (if selected) will be displayed at checkout.

Tracking Your Order

• Once your order is dispatched, Toan will send you a tracking link via email or SMS.

• Customers can track their orders until final delivery.

International Shipping

• Currently, Toan ships only within India.

• International shipping options will be introduced soon and updated in this policy.

Wrong Address / Failed Delivery

• Customers are responsible for providing the correct shipping address at checkout.

• Toan is not responsible for failed deliveries due to incorrect or incomplete addresses.

• Additional charges may apply for re-shipping.

Contact Us

For shipping-related queries, please contact Toan Customer Support at contactus@toan.in with your order ID.

At Toan, we are committed to making your jewellery shopping experience smooth, reliable, and secure.